Help
Answers to the most common questions are here. Cannot find yours? In the app open Profile → Help.
Write to us
Profile → Help → Support chat. Found a bug? Tap “Report a bug” in the same place and we will look into it.
Help center
Answers are always at hand: in the app, in Profile → Help.
Report a violation
You can report right on the user, group, channel, Moment or broadcast.
Getting started
How do I sign up?
Enter your phone number, confirm it with a code, choose a name and a photo. It takes under a minute.
How do I find friends?
Allow access to contacts and we will show who is already on izzi. You can also share your profile link or QR code.
Can I change my number?
Yes, changing your number is in account settings.
Sign-in and security
Where do I find my sign-in code?
When you sign in on a new device, the code arrives in the official “IZZI” chat on your other device.
How do I see where I am signed in?
Profile → Devices. Close an extra session in two taps.
I got a suspicious sign-in alert
Open the notification: we will guide you. Close unknown sessions and turn on a cloud password for extra protection.
How do I delete my account?
Profile → Account management → Delete account. We first show what will be deleted.
Chats and groups
How do I create a group or channel?
Tap “New” in the chat list, choose group or channel, add people and a photo.
How do I invite people?
Share an invite link or QR code. You can turn on approval of requests.
Can I edit or delete a message?
Yes: press and hold a message and pick the action.
Calls, Moments and Live
I cannot answer a call
Send a quick reply by message with one tap.
Who sees my Moment?
You choose the audience for every Moment: close friends, everyone or only you.
How do I go live?
Open Moments → Live, allow camera and microphone, pick your audience and start.
Reports and blocking
How do I report?
Every user, group, channel, Moment and broadcast has a “Report” button.
How do I block someone?
Open the person’s profile and choose “Block”. They can no longer message you.